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Our Most Common FAQs

 

Is TheConnection.shop a legitimate company?

Absolutely! TheConnection.shop provides a quick gateway to many of the retailers, shops, and service provider that many of you use everyday. This is basically a one-stop shopping approach. TheConnection.shop does not collect any personal payment information or data. We only maintain email information from those who request to receive upcoming  information which may include new stores being added to the network or upcoming sales.  

How do I get a refund or return an item?

Purchases are not actually made on theconnection.shop website. We are a resource that provides a link to many of your favorite retailers, shops, an service providers. Once connected, the consumer is on that respective retailer's website. All refunds and returns are handled though them. 

How do I contact theconnection.shop if I have questions?

Currently, theconnection.shop could be contacted by sending a message below. Although we try very hard to respond as soon as received, it may take up to two business days to respond. We can also be contacted via at: emaildp@theconnection.shop, by mail at the following address: 4803 N. Milwaukee Ave. Ste B, Chicago, Il. 60630-2146. We will be launching a chat feature as well, within the next couple of weeks, however it will only be available for limited hours.

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